Refund Policy

This Refund Policy explains how refunds are handled for digital products, online courses, and related educational materials purchased through patheories.com.

By purchasing a digital product from us, you agree to this Refund Policy.

1. Who we are

2. Digital product access

Our products are digital and may include:

• downloadable PDFs
• cheat sheets
• workbooks
• templates
• guides
• online video courses
• educational materials
• other digital resources

After purchase, products are usually made available immediately through your account, download page, email, or another digital delivery method.

3. General refund approach

Digital products are generally non-refundable after access or download.

However, we review refund requests individually and fairly.

A refund request does not automatically guarantee that a refund will be approved.

4. Immediate access and withdrawal rights

For digital products, we may ask you during checkout to confirm that you want immediate access to the product.

Checkout consent text:

I agree to immediate access to the digital product and acknowledge that I may lose my right of withdrawal once the content is delivered.

If you give this consent and the digital product is delivered or unlocked immediately, you may lose your right to withdraw from the purchase under applicable consumer law.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

5. When we will usually approve a refund

We will usually approve refunds in cases such as:

• duplicate payment
• accidental purchase of the same product twice
• technical issue preventing access to the product
• product was not delivered or unlocked
• incorrect amount was charged
• billing error

If a refund is approved, access to the refunded product may be revoked.

6. When we usually do not provide refunds

We usually do not provide refunds when:

• you accessed or downloaded the product and then changed your mind
• the product matches its description but did not meet your personal expectations
• you did not achieve a specific business, productivity, financial, or personal result
• you did not apply or use the product
• you used, copied, downloaded, or otherwise consumed the product
• you purchased a product without reading the product description

7. Refund request period

You may submit a refund request within 14 days from the purchase date.

Submitting a request within this period does not guarantee approval. Each request is reviewed individually based on the situation, product type, delivery status, access status, and applicable law.

8. Product exchange

If you purchased the wrong product, we may offer access to a different product instead of issuing a refund.

Where possible, we prefer offering access to another product of the same or lower value.

Product exchanges are reviewed individually and are not guaranteed.

9. How to request a refund

To request a refund, contact us at:

josef.krcil@agspotlight.cz

Please include:

• the email address used for the order
• the product name
• the reason for your refund request

We may ask for additional information if needed to review your request.

10. Review and processing time

We aim to review refund requests within 5 business days.

If a refund is approved, we aim to process it within 10 business days.

The time it takes for the refunded amount to appear in your account may depend on your payment method, bank, card issuer, or payment provider.

11. Courses and partially consumed content

For video courses or multi-part digital products, we may consider how much of the product has been accessed, viewed, downloaded, or used when reviewing a refund request.

If a significant part of the course or product has already been consumed, a refund is less likely to be approved.

12. Abuse of refund policy

We reserve the right to refuse refund requests if we believe the refund policy is being abused, including repeated purchases and refund requests, unauthorized sharing, copying, or misuse of digital products.

13. Changes to this Refund Policy

We may update this Refund Policy from time to time.

The latest version will always be available on our website and will show the latest “Last updated” date.

14. Contact

For refund-related questions, contact us at: